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View Full Version : Staff Ranks, Code of Conduct, and Protocols



NGGJamie
11-27-2018, 09:13 PM
The following are the staff ranks, code of conduct, and protocols for our server.

Staff Ranks
Host - NGGJamie
The job of the Host is to keep the server and forums running smoothly and manage the entire staff. His job is also to ensure that this document is followed by all staff and to make sure that each staff member is held accountable for their actions. Finally, the host must ensure that all appeals, applications, and complaints, are processed fairly and without bias.

Vice-Host - Vacant
The job of the Vice-Host is to help keep the host in check, and host community events and discussions. Past this, they have much the same responsibilities as the Host.

Head Developer - Neth
The job of the Head Developer is to manage the Development team and act as the final authority on gameplay. He has similar authority as the Host on the server and forums. He has the additional job of keeping the Host in check and ensuring the Host also follows the Code of Conduct.

Head Manager - Grimcad
The job of the Head Manager is to manage the staff team and Applications/Appeals areas of the forum. They have similar authority as the Host on the server and forums. They have the additional job of keeping the Host in check and ensuring the Host also follows the Code of Conduct. Acts as a final authority in staff affairs and all matters pertaining to whitelists before the Host.

Managers - Jerkface00, X31stOverlord, ThesoldierLLJK
The job of the Managers is to help manage their assigned areas of the community. These areas range from staff management, complaints, investigations, whitelists, appeals, and more. For major internal issues, they should be the first step to refer to.

Senior Admin
A legacy title for managers who retire or step down from management, and remain on staff. They have the same powers and responsibilites as an Admin

Admin
The Admins are the step above moderator. They still handle ahelps, but in addition they can run events and have further powers than a moderator. They are also responsible for helping guide new moderators and trial admins. They are also responsible for ban appeals and forum moderation

Trial Admin
Trial admins hold powers similar to the Admins, but cannot run events without a full game admin present as well. After 1 month of the trial the performance of the Trial Admin is reviewed and they are either accepted as a Game Admin, returned to Moderator, or extended an additional month.

Senior Moderator
A moderator who has the ability to run limited events with permission from a Manager. They also have in-game powers to assist admins with events.

Moderator
The moderators are the police of the server. Their main focus is to ensure that rules are not being broken and that the integrity and fun of the server is maintained. They take ahelps before anyone else. Player enjoyment and enforcement of the rules are their top two priorities; however, the rules are NOT unbend-able, and if bending a rule allows the server to have fun, then a moderator can use their own judgement to determine the proper course of action. The most important thing is making sure players are enjoying themselves as much as they can be!

Trial Moderators
These are the potential new moderators. They have very limited powers and should be given a chance to answer any ahelps before anyone else. Moderators, Admins, and other staff should help them with the ahelps and only take over if the situation is escalating. They have a 2-week trial period. After the 2 weeks, they will be promoted to full moderator, extended, or demoted back to a normal player.

Development Team
The development team contains many ranks. All of them hold the equivalent rank of a moderator on the server, but have custom permissions. Their primary focus is development on the server, and will only aid in moderation when necessary. They are also bound by the same code of conduct and procedures like the rest of staff.

Community Mentor
Handpicked members of the community who volunteer their time to answer in-game help questions. They are not staff members and have no rule enforcement powers, nor in-game abilities except they can spawn in as a marine "Senior Enlisted Advisor" to mentor marine players in-character and within roleplay



Staff Code of Conduct
Do not abuse your power
- This should go without saying, but abusing your power as staff can - and will - result in swift punishment.

Remain Professional, no matter what happens
- Constantly stay cool. Regardless of what a player says to you do not act unprofessional and get angry with them.
- This also applies to the forums. Retain some level of professionalism when posting in player reports or ban appeals.
- Do not release information from the staff chat to the public. EVER.

Preserve the RP and enjoyment of the server
- If a player breaks a rule, but increases the enjoyment of the server in general, (through roleplay or other such things) it can be overlooked. If no one admin helps (ahelp) a complaint, or seems to be complaining or taking issue with it, it may be best to let it go.
- We're a server focused on the enjoyment of the players. As long as the players are having a blast and not every single rule is being broken, it's okay to let some things slide here and there.
- Do not try to heavily influence the game unless it is for very good reasoning such as for an event, a player purposefully holding up the game, dishing out punishment for rule breaking (Examples: a commander killed a marine unjustly, a squad of marines are killing other marines for no reason, a queen is slashing every host known to man, aliens have stacked too many huggers) or other such things.

Enforcement of the rules
- Whenever a player receives a punishment they should know why and what they are being punished for.
- Ensure that all incidents are adequately investigated before giving a ruling.
- We are not a government repressing their citizens. Don't hassle players for literally everything.

Listen to higher ranking staff members
- Every staff member should comply with what the higher ranking staff member decides on. They have been promoted to a higher rank for a reason. If you have a problem with the staff member, do not argue with them mid-ban. Bring it up in the staff discussion areas provided outside the server (such as the staff forums), or mention it to your respective staff head (head mod for moderators, head admin for admins).

Only head staff may give the nuke codes
- If you want to give the nuke codes to the marines, you must ask a head staff member first. Do not ever give them out without permission.
Protocols

1. Send a personal message (PM) to the violator asking them to explain their actions
a. Give them a respectable time to respond. They might not be able to respond that second. If there is a group running and fighting put the individuals to sleep that seem to be causing an issue, inform them through LOOC or OOC that they've been put to sleep by a staff member, then deal with them accordingly. Make sure that other people don't steal from them or anything of the sort.
b. It is recommended that you get a second staff member to help with larger groups of possible rule breakers so you can resolve the situation faster.

2. Investigate the situation
a. Contact anyone involved and get their side of the story. Also, check logs. It may not be immediately visible WHO caused the situation, and you may need to talk to several people to figure it out. Try to do this as quickly and efficiently.

3. Determine the seriousness of the issue
a. This is very important because the seriousness should match the punishment. For example: using light netspeak (emoji's and such) is not a bannable offense for first time offenders; however, killing a marine for an insufficient reasons is.

4. Investigate the player's history
a. Check the player's notes. If they frequently break the same rule, then the punishment may need to be more serious. If they haven't had a new note or violation for a few months, it would probably be best to give them a more minor punishment.

5. Determine the punishment.
a. Determine the bare minimum punishment. There's no reason to jump straight to a ban, especially if the incident didn't cause a major disruption to the game. Try to use warnings, and if you do need to ban don't be excessive. Most bans should not be above 12 hours.
b. If a player’s general ban time exceeds 24 hours (they’re constantly being banned for more than 24 hours) then a permanent ban request may be filed if needed. If a player’s general ban time exceeds more than three days, then it is recommended that a permanent ban request is filed.
c. If you feel someone needs to receive a permanent ban, give them a ban for 10,080 minutes (7 days) and make a post in the Permaban Request section of the admin forums explaining the situation and why you believe a permaban should be enforced. This should ONLY be done for repeat offenders, or players griefing the server (those bald pajama marines that shoot up the place).

6. PIN NOTES TO PLAYERS
a. Take proper notes after, or when banning players, warning players, and when noticing excessively bad behavior from players.
b. After banning a player, a note describing the ban reason and time should always be placed.
c. Positive notes may be added, but only for very noteworthy things such as constantly helping staff out by reporting actual rule breakers or teaching other players how to play the game. Say a marine blew up the entire hive with a knife somehow; while this is noteworthy, it is not the kind of thing that should be pinned to a player's notes.
d. Remember that a player’s notes will be made public at their request. Do not disclose another player’s notes without their permission to another player in game, or on the forums. You may of course cite notes in ban appeals and player reports on the forums when needed.