Ahelps aren't always received

[Sarah_U.]

Bug Description:
Some of the ahelps I've sent in the last 5 days have not been received by staff.


Steps to reproduce:
1. Ahelp once through an exhaustive report.
2. Ahelp agains to make sure the report has been received.
3. Compare results, as to see if either were received or not.

[Sleepy Retard]

I'd like to confirm that some of Sarah's ahelps not going through is an actual thing and not just staff disliking her, I had to check through the logs to see her ahelp

[MadSnailDisease]

Spam protection things can stop ahelps from appearing without telling any users. Do you think this is a possible cause? Also, to clarify, no staff whatsoever could see the ahelp or just El Defaultio?

Edit: Check that, it tells you if it auto-muted you. Still wanna know the answer to the second question though.

Edit 2: El Defaultio, when you checked the logs, how many non-afk admins did it say it was heard by if any?

[TheSpoonyCroy]

I believe sometimes they don't appear for various users but I believe the audio cue still plays but it can be easy to miss. I do remember some ahelps don't appear in the unanswered ahelp section from time to time

[Sleepy Retard]

Spam protection things can stop ahelps from appearing without telling any users. Do you think this is a possible cause? Also, to clarify, no staff whatsoever could see the ahelp or just El Defaultio?

Edit: Check that, it tells you if it auto-muted you. Still wanna know the answer to the second question though.

Edit 2: El Defaultio, when you checked the logs, how many non-afk admins did it say it was heard by if any?

There were TWO non afk admins who saw it, when I remember there being 5+ active staff members on

[Sarah_U.]

Sorry for late reply, was PMing with Spoony about it and I was busy doing some work / stuff.

Most of the events were spoken, but I also checked about replies and had received none.
Furthermore, my ahelps were quite big so perhaps it may be an issue with that as well.

[MadSnailDisease]

Well it's one of two things. I'll investigate in later this evening and see what I can find/hand off the info since I'm out of town